Peltra support
Write to us
It is the only channel, and a person reads it. For the reply to be worth anything, tell us:
- What you expected to happen and what happened.
- Which screen you were on.
- Which device and which version of Peltra. The version is under Profile → Settings → About, next to the build number and the update currently running.
If the app closed by itself or an error screen came up, that screen has a button to copy the diagnostics: paste it into the email. It is a few lines of text with the version, the system and where it failed; it carries none of your lists.
Before writing, in case it is one of these
"I lost my lists when I changed devices." With no account, lists live only on the device they were written on: they do not leave it, and that is why they cannot be recovered from another one. That is what the orange strip warns about while there is no account. With an account, sign in with the same email on the new device and they will be there.
"I deleted something by mistake." Deleted things go to the bin and can be recovered from Profile → Bin for 90 days. After 90 days they are deleted for real.
"Reminders are not arriving." Reminders are local, given by the system. Check that Peltra has notification permission in the phone's settings and that the thing has a time, not just a day: all-day things notify at the time the list has set.
"The email to confirm my account is not arriving." Check spam. The link can only be opened on the same phone that asked for it; opening it on a computer gives an error.
"Someone shared a list with me and the link opens the browser." Install Peltra first and open the link again.
Your data
- What we keep and why: privacy policy.
- Deleting your account: from Profile → Your account, inside the app, and also from here if you have already uninstalled it.
- Asking for a copy of your data (arts. 15 and 20 GDPR): write to us at hello@peltra.app. We answer within one month, which is the deadline in art. 12(3). Peltra imports lists from other apps but does not export them, so the copy is requested here and sent in a readable format.
Terms
The terms of use are at /terminos, and the third-party software the app uses, with its licences, at /licencias.